Charter on respect for private life

Confidentiality Policy - Charter on respect for private life

Date of last update: January 15, 2020

This charter on respect for private life (the " " Charter " aims to formalize our commitment to respect the privacy of users of the website (the " Site ") operated by the company Ty Shee Zen SAS.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the context of providing our Services or communicating about these Services exclusively, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide personal data considered “sensitive”, such as your racial or ethnic origins, your political, philosophical or religious opinions.

Your consent is collected from the Ty Shee Zen site: By registering on the Site, you authorize us to process your personal data in accordance with the Charter.

If you refuse the terms of this Charter, please refrain from using the Site and the Services.

In what cases do we collect your personal data and what data is collected?

  • Your contact details, name, address (home and billing) and telephone number
  • Information linked to your account: your username and password
  • Personal information: order history, specific subjects when ordering
  • Information related to your payment or your bank card

We may collect and store your personal data:

  • When you browse the Website. During this use of the site, your personal data is used to provide you with the requested product.
  • To enable the implementation and management of the Site Services and respond to your specific requests and determine the best presentation of our products.
  • To improve our Services, our Site and our approach. Your data is used for accounting processing or for internal reasons.
  • If you have decided to receive emails and messages from us when placing an order or subscribing to a newsletter you will then receive electronic messages relating to our products and promotions. We will then use the personal data you provided during registration. You can unsubscribe from these mailings at any time.
  • If you contact us, we will then use the information you have given us, for example delivery, payment, or product ordered, in responding to your questions or concerns.
  • the use of certain features of our website requires the transmission of your data or additional consent for the use of data for certain purposes.
  • Following a purchase on the website or when you request to receive our promotions, your contact details are used to send you information about your orders, our promotions or our events.
  1. Navigation on the Site

1.1 Basis applied to data processing

We may use the information you provide to us as well as information from other things such as your use of the website.

We may use your data to make your use of our website more efficient (meet your expectations, specific requests) and to enable us to detect technical problems linked to our website.

1.2 Data

Connection data. Each time you connect to our Site, we collect personal data. This includes data such as your payment and contact details for delivering your order, your IP address and MAC address of your computer, date and time of connection, as well as information about the browser you are using.

Navigation data. We also collect information to identify how you access the Site, what pages you view and for how long. In this context, we may resort to the use of Cookies as specified in paragraph 6 below.

1.3 Payment

Some of the Services available are chargeable. To this end, you accept that we may use external service providers who may collect personal data in order to enable the proper functioning of payment processing services by credit card or any other means of payment and , where applicable, delivery of products or services.

To pay for your purchase, you must provide your billing details as well as your payment details, including your bank card number, expiry date, security code and name of the card holder in the event of payment by Bank card

You may also be asked to provide the name of your telecom carrier, your mobile phone model and a valid mobile number so that you can provide purchasing instructions directly through your mobile phone.

We store details of your payments, as well as details of purchases you make. Transaction details are stored either in our systems or with the external service provider. This retention is done for internal purposes, including accounting, compliance and legal purposes.

1.4 Subscription to our Newsletter

When creating your Account, you can give your prior consent to receive our newsletters concerning news, new products, services and promotions, as part of the Services.

You can also directly consent to the receipt of our newsletters by entering your email address in the places provided for this purpose on the Site.

In any case, you have the right to withdraw your consent to receiving such newsletters at any time and free of charge.

1.5 Contacts

In order to respond to requests you may make to our Customer Service and to confirm information about you, we may use your first and last name, email address and telephone number.

  1. How do we protect your personal data?

We have implemented technical and organizational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent them from being distorted, damaged or from unauthorized third parties. authorized to have access to it. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.

However, it is specified that no security measure is infallible, we are not able to guarantee absolute security of your personal data. Your personal data is kept for as long as necessary in compliance with each of the purposes defined in this charter and within the limits defined and authorized by law. Concerning personal data linked to your purchases, we keep them longer in order to comply with legal obligations, particularly tax ones.

  1. When do we share your personal data?

3.1 Sharing your personal data with third party companies

When you browse the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name in order to enable the proper functioning of credit card payments and other Services.

Personal data may be transferred to countries outside the European Union if our storage or payment operators use servers in said countries.

Third party companies having received communication of your personal data have undertaken to process your personal data only for the implementation of our Services. We will never share, without obtaining your prior consent, your personal data with third party companies for marketing and/or commercial purposes.

3.2 Sharing with authorities

We may disclose your personal data to administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual likely to harm our rights, any other user or a third. Finally, we may be legally required to disclose your personal data and cannot object to this in this case.

  1. Cookie management conditions : how do we use them?

Ty Shee Zen collects data, which may contain your personal data, from your browser when you use our website.

4.1 What is a cookie?

A cookie is a text file that may be placed in a terminal when consulting an online service with browser software. A cookie file notably allows its issuer, during its validity period, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.

Cookies are used to collect this data, which may include the following elements: your IP address, unique identification cookie, information cookie and information on the contents of your equipment to access certain characteristics, unique identification number of the hardware and hardware type, domain, browser type and language, operating system and settings, country and time zone, previously visited sites, information about your actions on our website such as click behavior, purchases and preferences, access times and referring URLs

4.2 What are the cookies issued on our Site used for?

The cookies we issue allow us:

  • To establish statistics and volumes of attendance and use of the various elements making up our Site (sections and content visited, routes), allowing us to improve the interest and ergonomics of the Site and, where applicable, of our products and services ;
  • To adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the viewing hardware and software or reading that your terminal has;
  • To memorize information relating to a form that you have completed on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, content of an order basket, etc.) ;
  • To allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously given us and to implement security measures, for example when you are asked to log in to content or a service again after a certain period of time.

When you browse the Site, social network cookies may be generated, in particular via sharing buttons which collect personal data.

Third parties may also collect data from our Website via cookies, third-party modules and widgets. These third parties collect data directly from your browser and the processing of this data is subject to their own personal data protection charters.

We use cookies and beacons to track the use of our Website, understand your preferences (such as country and language), provide services and improve your experience.

We also use cookies and tags to obtain general information about Website traffic, your interactions, to identify trends and statistics, and to improve our Website accordingly.

Three categories of cookies are generally used on our Site:

-Functional: These cookies are required for basic functionality of the site and are therefore always active. This includes cookies that allow you to be recognized when you visit our Site within the same session or, if you wish, from one session to another. They allow you to establish your shopping cart and the payment procedure but also to ensure the security of exchanges and compliance with regulations.

- Performance: These cookies allow us to improve the functionality of our Site by tracking their use. In some cases, these cookies help to improve the speed with which we process your request, and to remember the preferences you have selected. Refusing these cookies may result in less relevant recommendations and slower performance of the Website.

- Social Networks and Advertising: Social network cookies offer the possibility of connecting you to your social networks and sharing content from our Site on social networks. Advertising cookies (from third parties) collect information to help better tailor advertisements to your interests, both on and off our Site. In some cases, these cookies require processing of personal data. Refusing these cookies may result in the display of advertisements that are not suitable or prevent effective connection to Facebook, Instagram or other social networks and/or prevent the possibility for you to share the content on social networks.

4.3 How can you control the cookies used?

You can configure your browser software at any time so that cookies are saved on your terminal or, on the contrary, that they are rejected (either systematically or depending on their issuer). You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie can be saved on your terminal.

Please note: any settings may modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you have refused or deleted. This would be the case if you tried to access our content or services which require you to identify yourself. This would also be the case when we (or our service providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected. to the Internet.

  1. How to configure your navigation software?

For the management of cookies and your choice, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences. To obtain more information on cookies, you can consult the CNIL website .

  1. What are your rights ?

You are the only ones to have communicated to us the data in our possession, via the Site. You have rights over your personal data. You have the right to ask us for access to, rectification or erasure of personal data concerning you.

In addition, within the limits set by law, you also have the right to object to the processing, to limit it, to decide the post-mortem fate of your data, to withdraw your consent at any time and the right to portability personal data provided on our site.

You can contact our Services to exercise your rights at the following email address : or at the following postal address: Ty Shee Zen 103 avenue Felix Faure, 75015 PARIS , attaching to your request a copy of an identity document.

Furthermore, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email.

  1. Can we modify the Charter?

We reserve the right to modify the Charter at any time. It is therefore recommended that you consult it regularly. If we make changes, we will post those changes on this page and in such places as we deem appropriate based on the purpose and significance of the changes made.

Your use of the Site after any changes means that you accept those changes. If you do not accept certain substantial modifications made to this Charter, you must stop using the Site.

If there is a change to the way in which we process your personal data, we will notify you in advance or, where applicable, we will ask for your authorization in advance.

  1. The National Commission for Information Technology and Liberties (“CNIL”)

We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX

If you have any questions regarding your personal data, you can contact us at the following address: